customerSAX Docs
Service Documentation

ai-assist

LLM chat orchestration — the streamText loop, tools, memory and the approval gate.

At a glance

Package@csa/ai-assist
Port8080
FrameworkExpress (Vercel AI SDK streamText)
DataRedis (working memory) + MongoDB (sessions, episodic memory)
Upstreamthe BFF supergraph, via bffQuery

Responsibilities

  • Chat orchestration — runs the streamText loop that turns a rep's messages into tool calls and streamed responses. See ai-assist /chat.
  • Tools — commerce tools, ticket tools, and render-only UI tools. Every tool call ultimately goes through the BFF, so chat and the guided steppers share one execution path.
  • Memory — working memory (Redis, short-term) is injected into the prompt; episodic memory and chat sessions live in MongoDB.
  • Guardrails — ACL defaults to reads-open / writes-closed; a per-request approval gate blocks state-changing actions until the rep approves.

Providers

Model provider is "openai" or "anthropic", chosen via the provider field on the request (or a default). There is no gateway/router in front of the providers — the SDK talks to them directly using the configured API keys.

Prompt shape

A two-block system prompt: a large static block (cache-friendly) plus a dynamic block built per request from the user, role, ACL, page context and working memory.

On this page