AI-native customer service

customerSAX Documentation

customerSAX (CSA) is an AI-native commerce customer-service resolution platform. A support rep works orders, carts, returns and tickets through guided steppers or free-form chat — both paths call the same backend tools, so they produce identical, real results.

Read the docsArchitecture
Getting Started

Run the whole platform locally, learn the service map and ports.

Architecture & Flows

Service topology, the platform-neutral commerce seam, the resolution flow.

API Reference

The federated GraphQL BFF surface, the ai-assist /chat endpoint, auth REST.

Service Documentation

One page per service: auth, ai-assist, bff, commercetools, ticketing, admin.